Last updated: September 13, 2026
This Refund Policy applies to app subscriptions sold by Nexa Labs, LLC ("we", "us") through our web checkout, including subscriptions for Dualsy: Multi-Angle Recorder.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
If you subscribed inside the app through Apple's App Store or Google Play, your purchase was processed by Apple or Google, not by Paddle or by us. Refunds for those purchases are handled by Apple or Google under their own policies:
We are unable to issue refunds for App Store or Google Play purchases ourselves.
If you bought a subscription through our web checkout, you can request a full refund within 14 days of the charge, for any reason. This applies to your first payment and to each renewal payment.
To request a refund:
If you have any trouble, email us at nexalabsllc@gmail.com and we will help you reach Paddle.
Approved refunds are returned to your original payment method. How long they take to appear depends on your bank or card provider. Access to paid features ends once the refund is processed.
You can cancel a web subscription at any time using the subscription management link in any email from Paddle, or at paddle.net. Cancelling stops future renewals, and you keep access to paid features until the end of the billing period you have already paid for.
Deleting the app does not cancel your subscription. Cancelling does not refund past charges on its own; to get money back, request a refund as described in section 3.
Nothing in this policy limits any rights you have under the consumer protection laws of your country, including any statutory right to withdraw from a purchase.
Nexa Labs, LLC
Email: nexalabsllc@gmail.com
Address: 30 North Gould Street, Ste N, Sheridan, WY 82801, United States
Website: llabs.top
Payment terms for web purchases are also governed by Paddle's Buyer Terms.